TomFit — TomBot Maintenance Dashboard

Maintenance Dashboard v9.7

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U

User

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— Total Tickets

pending_actions

— New

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— In Progress

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— Resolved

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— High Priority

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Ticket # unfold_more	Title unfold_more	TomBot SN unfold_more	Status unfold_more	Issue Type unfold_more	Priority unfold_more	Reporter unfold_more	In Charge unfold_more	Created unfold_more	Last Updated unfold_more

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— Avg. Resolution Time

— Resolution Rate

— New This Month

— Oldest Open Ticket

Avg. First Response

Most Comments

Fastest Responder

Total Comments

timeline Tickets Over Time

donut_large Status Breakdown

location_on Tickets by Location

bar_chart Monthly Opened vs Resolved

category By Issue Type

stacked_bar_chart Monthly Tickets by Issue Type

group Top Reporters

forum Top Commenters

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Team members loaded from your Microsoft 365 tenant. Admins can click on a person to configure roles, hub assignments, and notification preferences.

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Permission & Notification Rules

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Role	Ticket Permissions	Notifications
Admin	Full access to all tickets and settings	Configurable per admin
Hub Owner	Can edit tickets in their assigned hubs	Email on all tickets in their hubs
Assignee	Can edit all tickets they are assigned to. Hardware Assignees can also edit Pre-Maintenance.	Email when matching ticket (issue type + hub)
Ticket Creator	Can edit only their own tickets	Per-user preferences (status change, comment, etc.) with link to ticket
Everyone	Can view all tickets and create new ones	—

Features & Guide

Learn how to use the TomFit Maintenance Dashboard

Welcome to the TomFit Maintenance Dashboard. This tool provides real-time tracking of all maintenance tickets from the SharePoint list, statistics & trends, and QR-code-based issue reporting for each TomBot machine. Below is a guide to every feature.

The top bar shows live counts for Total, Open, In Progress, Resolved, and High Priority tickets. Click any stat card to instantly filter the ticket list to that category.

Data syncs automatically every 30 seconds from the SharePoint list
The sync indicator in the header shows the last successful update time
New or updated tickets are briefly highlighted in the table

The tickets table shows all maintenance tickets with sortable columns. Click any ticket row to open a detailed view with description, attachments, images, and comments.

Click column headers to sort (ID, Title, Status, Priority, etc.)
The detail modal shows attached images/videos and comment threads
Comments display with author name, date/time, and message

Use the toolbar filters to narrow down tickets by status, priority, location, or issue type. The search box filters across all fields including title, description, reporter, and serial number.

Status: New, Re-opened, In Progress, Validation by Issuer, Resolved
Priority: High, Normal, Low
Issue Type: Hardware, Hub, Software, Software - TomConnect, Software - Tomly
Location: All hub locations are auto-populated from data

The Statistics tab provides visual analytics with interactive charts and KPIs. Use the issue type pills (All, Hardware, Software, Hub, Admin) to instantly filter all charts.

KPIs: Avg. resolution time, resolution rate, new this month, oldest open ticket
Comment KPIs: Avg. first response, most active commenter, fastest responder, total comments
Charts: Tickets over time, status breakdown, by location, monthly opened vs resolved, by issue type, monthly by issue type, top reporters, top commenters
Filter by time range (7/30/90 days or all time) and location

The Calendar tab lets service managers schedule and track hub visits. Select a location to filter, and click any day to quickly add a visit.

Monthly calendar view with day-by-day visit indicators
Filter by hub location to see visits for a specific site
Schedule visits with assigned person, time range, and notes
Click existing visits to edit or delete them
Color-coded visits per location for quick identification
Data is saved locally in your browser

Each TomBot machine has a unique QR code. When scanned with a smartphone, it opens the issue report form with the machine's serial number and hub location pre-filled.

QR Codes tab: View and print QR codes for all machines
Edit Machines: Opens the full QR editor to add/remove machines
Print All: Prints all QR codes in a 3-column layout for cutting and placing on machines
QR codes use the TomFit branding (green corners, logo in center)

The issue report form (form.html) is a mobile-optimized page that lets hub staff report problems directly from their phone. It submits to the same SharePoint list that feeds this dashboard.

Sign in with your Microsoft account to submit
Fields: Title, Issue Type, Hub Location, Bot Serial Number (multi-select dropdown), In Charge (people search), Priority, Description
Select one or more TomBots from the dropdown, or choose "Other" for manual entry
Supports multiple photo and video uploads directly from the phone camera
Serial number auto-fills when opened via a machine QR code
Post comments directly from the ticket detail modal
Also accessible via the "New Issue" button in the toolbar

The Notifications tab allows hub managers and technicians to configure how they want to be contacted when ticket activity occurs.

Assign people to one or more hub locations with a specific role (Hub Manager, Technician, Admin)
Choose a preferred notification channel: Email, Microsoft Teams, or WhatsApp
Select which events trigger notifications: new comments, status changes, or new tickets
View at a glance which managers and technicians are responsible for each location
Edit or remove people at any time; preferences are saved locally

This section documents the core system rules and dependencies used across the dashboard and reporting form.

Roles: Users are managed as Admin or Viewer. Bootstrap admin+ identities are hardcoded and forced to admin.
QR permissions: Only admins can edit machine lists and generate QR codes; viewers can only view and print.
In Charge allow-list: Only users marked as In Charge assignees in Access Control can be selected in the form.
In Charge assignment rules: Assignees can be mapped by location + issue type (with optional "All locations" / "All issue types" fallbacks).
Form auto-fill logic: The report form auto-selects In Charge based on selected location and issue type.
Conditional required rule: If no matching In Charge assignment exists for the selected context, the field is not mandatory.
Authentication dependency: Microsoft MSAL is used for sign-in and token handling.
Data/API dependency: Ticket data comes from SharePoint via Microsoft Graph API (v1.0 + beta) and SharePoint REST fallbacks where needed.
Permissions scope: Read and write operations depend on granted Graph/SharePoint permissions (including Sites.ReadWrite.All for form/ticket updates).
Storage note: Role/notification/assignment settings are currently stored in browser localStorage and are device/browser-specific.

Toggle between dark and light themes using the sun/moon icon in the header. Your preference is saved and persists across sessions.

The dashboard polls the SharePoint list every 30 seconds for changes. You can also click the Refresh button at any time for an immediate update. All data comes from the Microsoft Teams / SharePoint list via the Graph API.